How Approved Online Businesses Handle Settlements: A Review Guide

Incorporated online businesses need clear answers before activating a merchant-of-record service. Country support, product eligibility, pricing, reserve terms, dispute responsibilities, and payout schedules should all be confirmed during onboarding.

EXOS Pay is available only to approved businesses in supported countries. Every application is reviewed.

Start With Eligibility

Before connecting any sales or payment data, confirm:

• —The applicant is an incorporated business.
• —The business country and product category are supported.
• —The proposed sales channels and payment institution connections are supported.
• —The merchant-of-record responsibilities are documented.

Approval is application-based. Submitting an application does not guarantee activation.

Document Pricing and Payout Terms

Custom pricing is based on the approved business profile. Request a quote and review the full terms before activation.

Payout schedules are set during onboarding. Approved terms should also identify any applicable reserves, fees, currencies, and conditions that may delay or withhold a payout.

Reconcile Each Settlement

A useful settlement record ties the net amount to its underlying activity, including:

• —Transaction amounts
• —Institution fees
• —Refunds
• —Disputes
• —Reserve movements
• —Other documented adjustments

This transaction-level view helps accounting teams explain differences between expected revenue and funds received.

Use Structured Dispute Management

Dispute management should track status, evidence requirements, deadlines, and outcomes. No provider can guarantee a dispute result, so liability and responsibilities must be stated in the approved account terms.

What to Ask During Onboarding

1. Is my incorporated business eligible?
2. Which countries, currencies, products, and connections are supported?
3. What custom pricing applies to my business profile?
4. What payout schedule and reserve terms will apply?
5. Who is responsible for each stage of a dispute?
6. What data will be available for accounting reconciliation?

EXOS Pay confirms these points through reviewed onboarding before activation. Submit an application →